Shipping FAQ

HOW MUCH DOES SHIPPING COST?

For all orders over $2,000 we are happy to offer FREE SHIPPING! This applies to any combination of products, large or small and makes our full sets even more appealing as most fall into this category! Now you have even more of a reason to upgrade your outdoor space.

Orders above $1,000 but under $2,000 ship for a flat $95 fee - so if you’re close to that threshold you can add a rug or another accessory and save!

Orders $300-$1,000 ship for $75. 

Orders up to $299 ship for $10. 

WHEN WILL I RECEIVE MY ORDER?

Once you place an order with us, you’ll immediately be sent an order confirmation email. We generally ship all in-stock orders from our warehouse within 72hrs of receipt and sometimes even faster.

Orders of products over a certain size (all of our patio sectionals and most larger products!) ship via LTL freight. These freight carriers include FedEx Freight, YRC, Reddaway and others. Transit time to the west coast, northwest, southwest and central U.S. is generally 3-7 business days. To the northeast & southeast, transit times are generally 7-10 business days.

LTL shipments do require you or someone else to be present for delivery. Additionally, the freight company will contact you 1-2 days before delivery to schedule a delivery appointment so be on the lookout for a phone call!

We strive to ensure all orders ship complete, but in some cases including those with backorders or with products being fulfilled from different warehouses, there may be multiple deliveries. Please see the below for info on our shipping methods.

SHIPPING METHODS 

Front Door Delivery is our standard delivery service available throughout the contiguous U.S. for all orders shipped via freight (see above). Freight shipments are palletized and pretty big! But don’t worry, with Front Door Delivery, the freight carrier will unload the pallets from their truck and deliver them to your front door or garage, whichever is easier. Front Door Delivery does not include any unboxing, assembly or removal of packaging or pallets. That said, orders over $5,000 ship with FREE white glove delivery. If you would like white glove delivery for any other order please inquire with us at support@ajnaliving.com

Small Package Delivery applies to any order that can be shipped via FedEx or UPS ground. Generally, accessory products, rugs and in some cases, individual chairs, are shipped via small package. In some cases, orders including a variety of products may have some shipped via small package and may arrive separately. Small package delivery costs are included in our general shipping charges.

White Glove Delivery is available for any freight order, and for orders over $5,000 is included free of charge. All orders shipped via our white glove service include removal of packaging and assembly or placement in the space or area of your choosing. Please note that white glove delivery can take 1-4 days longer than our standard service. If you have any questions about our white glove delivery options, please email us at support@ajnaliving.com

 

MORE SHIPPING INFORMATION

Damages. Make sure to note any damage to boxes or the furniture upon receiving your shipment. Shipping related damage is rare but it does happen, and while we’ll always replace any component or piece that has been damaged in transit, it makes everything so much easier if you’re able to have the delivery agent note the damage on your delivery receipt and make sure they give you a copy. In the event there is damage, please make sure to send us this documentation along with any photos and we’ll take care of the rest! You can email those to support@ajnaliving.com

Remote Locations. Pretty sweet if you’re able to live on an island or on top of a mountain, but that certainly makes shipping large items like outdoor furniture harder and more expensive! In some cases, deliveries to remote locations may incur a delivery surcharge, even for orders in our “free shipping” realm. Think you might be in one of these places? Feel free to email us at support@ajnaliving.com to double check.

Rush Deliveries. Having a party this weekend or an event on the following and need to ensure your order is delivered before then? Just let us know at support@ajnaliving.com and we’ll try our best to get your order to you before you need it. Please understand that rush deliveries may incur additional charges.

Deferred Deliveries. Not moving into that new house for a few months, but want to order a set to lock in that great sale price? We’re happy to hold your order for up to 60 days, free of charge. Just let us know and we’ll note the updated shipping time on your order. Need it held beyond 60 days? Please inquire with us at support@ajnaliving.com

Fulfillment & Transit Time. We strive to get all in-stock orders out within 72hrs, and most of the time, even faster. That said, we are only human and in some cases it may take us a little longer - particularly in peak patio season so please bear with us if your order seems to be taking a little longer than that to fulfill. Additionally, freight transit times are fairly accurate but do not account for inclement weather, mechanical issues, emergencies and the like. Thanks for your understanding!