Shipping FAQ

 

HOW MUCH DOES SHIPPING COST?

Orders over $2,000 are eligible for FREE SHIPPING. 

Orders between $1,000-$1,999 ship for $95.

Orders between $300-$999 ship for $75. 

Orders up to $299 ship for $10. 

 

WHERE DO YOUR PRODUCTS SHIP?

We ship our products throughout the contiguous US only. We do not ship to Canada at this time.

 

WHEN WILL I RECEIVE MY ORDER?

Please refer to the product pages for product-specific information on order processing times. All Ajna Living sets, including the Lux and Villa collection, are made to order and have a 6-8 week lead time.

Orders of products over a certain size (all of our patio sectionals and most larger products) ship via LTL freight. Transit time to the west coast is typically 3-7 business days and to the east coast is typically 7-10 business days.

The freight company will contact you 1-2 days before delivery to schedule a delivery appointment - please be on the lookout for a phone call. LTL shipments do require you or someone else to be present for delivery. 

We strive to ship all orders in full, but in some cases including those with backorders or with products being fulfilled from different warehouses, there may be multiple deliveries. Please see below for information on our shipping methods.

 

SHIPPING METHODS 

Front Door Delivery is our standard delivery service available throughout the contiguous U.S. for all orders shipped via freight (see above). The freight carrier will unload the pallets from their truck and deliver them to your front door or garage - whichever is easier. Front Door Delivery does not include any unboxing, assembly, or removal of packaging or pallets. 

Small Package Delivery applies to any order that can be shipped via FedEx ground or UPS ground. Accessories like rugs and, in some cases, individual chairs are shipped via Small Package Delivery. Orders including a variety of products may ship using a combination of Front Door Delivery and Small Package Delivery and may arrive separately. 

White Glove Delivery option is available for orders over $5,000 upon request. For a fee, this service can be requested for freight orders of any value. All orders shipped via white glove service include removal of packaging, assembly, and placement in the area of your choosing. Please note that white glove delivery can take 2-4 days longer than our standard service. Fire pits are not eligible for white glove delivery.

 

MORE SHIPPING INFORMATION

Damages. Upon delivery, PLEASE inspect both the outer boxes and furniture and have the delivery team note any damages on your copy of the delivery receipt. In the unlikely event that your shipment arrives damaged, please send a copy of this documentation along with detailed photos to support@ajnaliving.com within 5 days of receiving your order.

Ajna Living cannot be held responsible for shipping related damages or lost items if the delivery team is authorized to leave without noting these issues on your delivery receipt.

Incorrect Items. In the event that you receive an incorrect item, PLEASE make sure to take pictures of the outer box labels and the incorrect piece so we can identify what exactly was shipped to you. Incorrect items are only eligible for replacements if there is photo evidence available. In the unlikely event that you receive an incorrect item please send photos of both the label and the incorrect piece to support@ajnaliving.com within 5 days of receiving your order.

Remote Locations. Deliveries to remote locations (ex: Martha's Vineyard, Nantucket) like islands or mountains may incur a delivery surcharge even for orders that otherwise qualify for “free shipping." Please contact us at support@ajnaliving.com to confirm whether your location is a "remote location," otherwise our customer service team will reach out to you after your order is placed to confirm the additional shipping charges.

Deferred Deliveries. Not moving into that new house for a few months? We’re happy to hold your order for up to 60 days for a small storage fee. Please contact us at support@ajnaliving.com before placing your order and we'll note your requested shipping date on your order.

Fulfillment & Transit Time. Please refer to the product pages for product-specific information on order processing times. All Ajna Living sets, including the Lux and Villa collection, are made to order and have a 6-8 week lead time. Transit times are fairly accurate but do not account for inclement weather, mechanical issues, emergencies and the like. Thank you for understanding!