Warranty & Returns

For brands other than Ajna Living, original manufacturer return and warranty policies apply. Please find the appropriate policy below. 

Ajna Living - Lux and Villa Collections

We are happy to offer a 2 YEAR WARRANTY on all Ajna Living products.

      What's Covered

      Our warranty offers complete coverage on all fabrics, frames, zippers, foot & riser components, and woven materials. Our warranty does not cover cushions which we would be happy to replace for you at cost.

      Our warranty protects against any and all instances of: manufacturing defect, sun damage, and damages not related to the everyday use of our products. Accidental damage, normal wear and tear from use of the furniture, and issues arising for reasons other than previously listed are not covered under our warranty. 

        How Do I Make a Warranty Claim?

        To start a claim, please email us at support@ajnaliving.com to obtain a Claims Form. Once we receive a completed Claims Form with detailed photos of the issue, we will process your claim within two weeks and have a replacement out to you as quickly as possible. Please note that our products are made to order so replacement parts can take up to 6-8 weeks to arrive.

        Warranty FAQ

        The Ajna Living Warranty applies only to merchandise listed on our website and purchased online, in store, or over the phone. Products purchased on any other platforms are not subject to our warranty.

        Products manufactured Royal Teak, Sunset West, and Elementi are not subject to the Ajna Living Warranty and are eligible for coverage under their individual policies listed below.

          Returns

          We are happy to offer 30 day returns.

          In the unlikely case that you don't love your furniture, you have 30 days to return it for a full refund less the cost of return shipping. The furniture or items must be in brand new condition with all original packaging intact. A minimum 15% restocking fee will be assessed if a product is returned without all original packaging or if Ajna Living has to supply any return packaging to facilitate your return. We are unable to accept returns on used items, customized items, or individual pieces that were purchased as part of a full set. If you wish to initiate a return, please contact us at support@ajnaliving.com with your order number.

          In the unlikely event that your shipment arrives damaged, incomplete, or incorrect, please refer to our Shipping FAQ.

          Cancellations

          We typically do not accept cancellations. If you need to cancel an order due to an unforeseen circumstance, please contact us at support@ajnaliving.com as soon as possible. Orders that have left our warehouse cannot be canceled and will incur a return shipping charge and restocking fee.

          Final Sale

          Products listed as “final sale” are not eligible to be returned or exchanged for any reason beyond shipping damage or manufacturing defect.

           

          Other Brands

          We do not accept cancellations for any products from other brands.

          Original manufacturer return policies, which may not allow returns or include restocking fees, apply. Any return involving these manufacturers MUST be in brand new condition and include all original packaging.

          Royal Teak: Returns not accepted.
          Sunset West: Returns not accepted.
          Elementi: 15% restocking fee and return freight fee are accepted within 15 days of delivery. Please save original packaging and shipping materials. Product must be unused and in NEW condition.
          For each of the above brands, upon delivery, please inspect both the outer boxes and furniture and have the delivery team note any damages, missing items, or incorrect items on your copy of the delivery receipt. In the unlikely event that your shipment arrives damaged, incomplete, or incorrect, please send a copy of this documentation along with detailed photos to support@ajnaliving.com within 5 days of receiving your order.
          The above manufacturers cannot be held responsible for shipping related damages or lost items if the delivery team is authorized to leave without noting these issues on your delivery receipt.