Our furniture is designed to last for years and years, but we know issues can arise – that’s why we offer a 3 YEAR WARRANTY on all of our products.
Our warranty offers full and complete coverage for life on all fabrics, frames, zippers, foot & riser components and woven materials against any and all instances of: manufacturing defect, sun damage and wear & tear not related to the everyday use of our products. Accidental damage and issues arising for reasons other than previously listed are not covered under our warranty. Components not listed previously are covered under our 2-year limited warranty.
How Do I Make a Warranty Claim?
Please email us at email@example.com as soon as possible, with photos of the issue you’re having, your order number and a contact phone number. We’ll get back to you within one business day, and have a replacement out to you within one week.
The Ajna Living Warranty applies only to full-priced or on-sale merchandise listed on our website and purchased online, in store or over the phone. Products purchased at close-out or at prices different than those on our website, or via other platforms, at full price or otherwise, are not subject to our warranty.
Additionally, only products purchased after March 15th, 2019 are covered by our warranty. All purchases made prior to March 15th, 2019 are subject to our 2-year limited warranty.
Products manufactured by other brands are not subject to our warranty and are only eligible for coverage under those manufacturers warranties. Please feel free to email us with any questions pertaining to warranties at firstname.lastname@example.org
Nobody likes to have to make a return, but we understand things don’t always work out - which is why we offer 30 Day, No Hassle Returns. With large, bulky items sent via truck freight we understand the idea of a return can be daunting, but fear not! We’re here to make things easier.
If you receive your furniture and absolutely don’t love it (even though we’re sure you will!), you have 30 days to return it for a full refund, less the cost of return shipping. You’ll just need to make sure the furniture or product is in brand new condition with all original packaging intact. If you wish to initiate a return, please contact us at email@example.com and we’ll walk you through the steps.
Unfortunately, we are unable to accept returns on any customized products or items that have been used. A minimum 15% restocking fee may be assessed in the event a product is returned without all original packaging.
For brands other than Ajna Living (Royal Teak, Elementi, Cane-Line, and all others) original manufacturer return policies, which may preclude returns or include restocking fees, apply. Any return involving these manufacturers MUST include all original packaging in brand new condition. If you have questions please feel free to ask.
Any item that is deemed "special order" - ie, is made to order, shipped by a manufacturer from outside the US, or contains any special addition or change to it's original style is not eligible for a return.
We do our best to offer the best photography and insight into our products possible so that returns are unlikely - because if we’re being honest, they’re expensive for everyone involved!
In the event your furniture or items are delivered with damage, PLEASE make sure to note any damage and have the delivery team note said damage on your delivery receipt. Items that are damaged in transit are only eligible for returns, exchanges or replacements if they have this documentation.
We know things come up, so if you need to cancel an order please contact us at firstname.lastname@example.org as soon as possible so we can cancel your order free of charge. Orders that have left our warehouse cannot be canceled for free, however, and will incur a return shipping charge and potentially a restocking fee.
We are unable to issue cancellations or refunds on pre-ordered products as these are considered "special order". "Pre-order products" apply to any product not yet in stock but due in on a select date, as well as any customized product or special order.
FINAL SALE & DEEPLY DISCOUNTED PRODUCTS
Products listed as “final sale” or which are discounted beyond 20% of MSRP are not eligible to be cancelled or returned, or exchanged for any reason beyond shipping damage or manufacturing defect.