Our furniture is designed to last for years and years, but we know issues can arise – that’s why we offer a LIFETIME WARRANTY on all of our products*.
Lifetime Warranty FAQ
The Ajna Living Lifetime Warranty applies only to full-priced or on-sale merchandise listed on our website and purchased online, in store or over the phone. Products purchased at close-out, deep discounts beyond 20% of MSRP or at prices different than those on our website, or via other platforms, at full price or otherwise, are not subject to our Lifetime Warranty.
Additionally, only products purchased after March 15th, 2019 are covered by our Lifetime Warranty. All purchases made prior to March 15th, 2019 are subject to our 2-year Limited Warranty.
The Lifetime Warranty covers all products under the Ajna Living brand, which are as follows: The New Standard - 7 Piece Patio Sectional, The Lux New Standard, The Icon - 4 Piece Sofa Set, The Estate - 6 Piece Conversation Set, The Lux Estate, The Grand - 10 Piece Patio Set, The Chaise Lounge, Waterproof Covers.
Products manufactured by other brands are not subject to our Lifetime Warranty and are only eligible for coverage under those manufacturers warranties.
Our Lifetime Warranty offers full and complete coverage for life on all fabrics, frames, zippers, foot & riser components and woven materials against any and all instances of: manufacturing defect, sun damage and wear & tear not related to the everyday use of our products. Accidental damage and issues arising for reasons other than previously listed are not covered under our Lifetime Warranty. Components not listed previously are covered under our 2-year Limited Warranty.
How Do I Make a Warranty Claim?
Please email us at firstname.lastname@example.org
as soon as possible, with photos of the issue you’re having, your order number and a contact phone number. We’ll get back to you within one business day, and have a replacement out to you within one week.
We offer Free Returns on ALL Ajna Living Brand* merchandise listed on our website and purchased online, in store or over the phone that is purchased within 80% of MSRP. Products purchased according to our policy may be returned for free within 7 days of receiving it, provided the product is in brand new condition and with all original packaging. Products purchased at close-out, or at prices different than those listed on our website, or via other platforms, full price or otherwise, are not subject to our Free Return Policy. Additionally, products from manufacturers other than Ajna Living are not eligible for free returns and are subject to a 15% restocking fee.
* The "Ajna Living Brand" is defined as any of the following products The New Standard - 7 Piece Patio Sectional, The Lux New Standard, The Icon - 4 Piece Sofa Set, The Estate - 6 Piece Conversation Set, The Lux Estate, The Grand - 10 Piece Patio Set, The Chaise Lounge, Waterproof Covers.
Lifetime Warranty FAQ
Any product in used or slightly used condition is not eligible for a Free Return. In the event you’d like to make a return, please contact us ASAP (and within the 7 day window) at email@example.com
with your order number and contact info, and you will receive a response within one business day. As long as the return claim has been made within the 7 day period and all other requirements are satisfied, you are eligible for a Free Return.
Managing the Return
In the event you wish to make a return, either Ajna Living or a trusted third party agency will arrive at your home and take it away, and your refund will be processed within 5 business days. All components, parts, packaging, labels and any and all other items included inside or outside of boxes must be included for the Free Return to be eligible. We suggest being present for the repackaging (or at least the pickup) to ensure that all requirements are met.
In the event that eligibility is affected either by loss of components or parts, a portion of the product returned in not-brand-new condition or for any other reason listed above, Ajna Living reserves the right to void the Free Return and additional costs or fees may be added.